Frequently Asked Questions
What is USConnect?
USConnect is Americas only nationwide wireless integrated food service network. USConnect provides only the highest quality fresh food through customized dining services and corporate catering, smart vending machines, unattended micro markets, and office coffee services.
Where do I Sign Up/Register?
Get a USConnect Rewards Card from your vending coordinator. From your web browser, go to www.usconnectme.com and click on the REGISTER link. Just fill in with all required information and click CONFIRM to create your account. Confirm your email account and log in. Enter your profile information, select your charity partner and then fund your card using a debit or credit card. Your account is active and ready to use.
You can also sign up using the mobile app. Download the app from
or 
then tap on Sign Up. Fill in all required information and tab Submit. Confirm your email account. Follow the wizard to set up biometrics, funding sources, and auto-reload. Optionally, select your charity partner from the Account menu's Charity page.
You can also sign up using the mobile app. Download the app from
or then tap on Sign Up. Fill in all required information and tab Submit. Confirm your email account. Follow the wizard to set up biometrics, funding sources, and auto-reload. Optionally, select your charity partner from the Account menu's Charity page.I Forgot my password, what should I do?
From a web browser, go to www.usconnectme.com and click on LOGIN to go to the Login page. Alternately, use your Mobile App. Click on Forgot Password? Enter your email address and click on Send Password Reset Link. Instructions will be emailed to you within a few minutes.
How do I check my balance?
After logging into the website or mobile app, your Current Balance and Current Points totals are listed on the home page in upper section of the page. You can also check your balance at a kiosk by scanning the barcode on the back of your physical loyalty card.
Where can I get a USConnect Card?
Not sure where to get a USConnect Rewards Card? For a physical Loyalty card, check with your HR Manager or Office Manager onsite at your workplace, they usually have extra cards for employees to use. If your workplace is out of cards, please email info@usconnect.biz and we will arrange for more cards to be available at your location. You can also sign up using the mobile app to create an account and without a physical card.
How do I add money to my card?
Log into the website or mobile app. Click on the Reload button. Select your funding source and reload amount, then click the Add Value or Reload now button. Your card is ready to use! You can also reload your card from a Kiosk or some vending devices.
I lost my card, what should I do?
You should transfer your balance to a new card. First obtain a new card and then go to www.usconnectme.com and login to your account. Click on MANAGE USC CARDS where you are able to add a new card with the ADD NEW CARD button. To transfer funds from the old card, click on the TRANSFER FUNDS button. Select the From account and enter desired amount to transfer. Click on the down arrow to designate account/amount. Select the To account. Click on TRANSFER FUNDS and the requested amount will transfer immediately. If there aren’t any extra cards at your location, email info@usconnect.biz and we will arrange for more cards to be available at your location. You can also add a card and transfer funds on the mobile app.
How do I redeem points?
Log into the website or mobile app. Click on the Redeem button. Select a point total and click REDEEM. The money will be added to your account balance immediately.
I want to close my USConnect account. How do I get a refund for the money left on my card?
Send email to info@usconnect.biz with “Close Account” in the subject line. Include your name, address, OAN number and your request in the email. A refund check will be mailed to you. Due to security concerns, your card must be registered and the request must be sent from the registered email address. No refunds will be issued from un-registered cards.
An item didn't vend, I made a duplicate purchase, or the item is expired and I used my USConnect Card to make the purchase. What steps should I take?
On the website or mobile app. you can dispute a product purchase on the Transaction History page. Alternately, you can request a refund by sending an email to info@usconnect.biz with the following details:
- Your Name
- Your Email
- OAN # (14 digits on back of card):
- Item Purchased:
- Reason for Refund:
- Method of Payment (For credit/debit cards, please include first 6 & last 4 digits of your card)
- Screenshot of posted charge
We will review and add the refund amount to your account balance accordingly. NOTE: Your USConnect Card MUST be registered online in order to receive a refund. You can also use the Feedback form on the mobile app and select Customer Service Refund Request.
How much money can be loaded on a Card?
$200 is the maximum amount allowed to be loaded to a card.
How do I change the charity I donate to?
Login into the website or mobile app. Click on CHARITIES (located under Account menu on the mobile app). Scroll through and find a desired charity. Click on Select This Charity to make your new selection.
I keep getting a "Bad Swipe" or "Try Again" Error Message.
Your card is not being read by the card reader on the machine - the magnetic strip must make contact with the reader. Please try swiping your card again. The card reader needs to make contact with the entire length of the magnetic strip. If it continues to do this, the magnetic strip on the back of your card may be faulty. Please pick up a new card onsite at your location or contact Customer Service at info@usconnect.biz to request a new card can be mailed to you. Your balance can be transferred to your new card online or using the mobile app.